At groomrite.store, we strive for 100% customer satisfaction. Given the personal nature of grooming and skincare products, we maintain the following policy:
- Return Window: You may request a return or exchange within 7 days of receiving your order.
- Eligibility: Due to hygiene reasons, we can only accept returns if the product is unused, unopened, and in its original, sealed packaging. If the factory seal is broken, the item is non-returnable.
- Refunds/Exchanges:
- Exchanges: If you received the wrong item, we will happily exchange it for the correct one at no additional cost.
- Refunds: If a return is approved, we will issue a refund via your original payment method (or store credit) after inspecting the returned item. Shipping costs are non-refundable.
- Process: To initiate a return, contact our support team with your order number and photos of the product packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect.